Chapter 12: The Power of Precision

Words can be walls, but they can also be bridges. It’s important to use words to link people rather than divide them.

A trait common to most successful people is precise communication skills. By using precise language, they are able to move people in useful directions and gain correct, accurate, and useful information. By asking intelligent and precise questions they benefit twice: they define goals and achieve them.

The language we use is full of generalizations and assumptions with no specific meaning. The use of the precision model and patterns to avoid generalizations can improve communication skills.

Actions to take

Principles to follow