Writing an operations manual ensures that the standards of your services remain the same.
For example, a hotel owner lists all the tasks for booking a new room for a customer. These tasks may include cleaning the room, taking their luggage, asking for their favorite newspaper, giving them an introductory gift, and so on. If these tasks were left to the employees, they would be prone to making mistakes.
What an operations manual is.
An operations manual is a list of all the tasks that are done repeatedly. For each task, you need to write detailed instructions.
Make a list of all repetitive tasks in your business.
Repetitive tasks are done almost every day. They may include making phone calls for marketing, giving your customers an overview of your product, working on production, and so on.