When you are kind to and tolerant with others, you facilitate them being open and sincere with you. In fact, research indicates that animals learn better when rewarded for the right things they do, rather than being punished for the wrong. If you truly want to rectify the mistake and ensure that it doesn’t happen again in the future, be kind to and tolerant with others when they make mistakes.
Understand why the other person made the mistake.
Look at the situation from their point of view.
Focus on being kind and tolerant.
Refrain from scolding, criticizing, or condemning others.